Im bumping this back up to express a sentiment that Karen customers need to hear a little louder -
WE ARE NOT YOUR THERAPISTS! I REPEAT, WE ARE NOT YOUR THERAPISTS!
I understand venting your frustrations regarding what you are upset about for a few minutes. BUT IT IS NOT OUR JOB TO LISTEN TO YOUR ENTIRE LIFE F----N STORY!
Once you have gotten past road rage karen mode after a few minutes of talking, let's solve the damn problem.
Another thing, after an agent lets you spill your venom for 5 minutes on end, DO NOT INTERRUPT THEM EVERY STEP OF THE WAY WHEN THEY ARE ASKING QUESTIONS OR GIVING YOU INFORMATION THAT IS IMPORTANT
I understand you are in love with yourself and think everything you say has pertanance or deep meaning, but this is not a state of the union. The call is to resolve your issue, not to hear yourself talk endlessly with no hope of anyone else responding.
Also know when you are going on rants that have nothing to do at the issue at hand, a lot of reps will put the headset down but crank the volume up to hear when you finally shut the hell up.
We are not listening, we are trying to resolve the issue on our own since you elect to scream for minutes on end about life's unfairness and how you hold the rep accountable for something the company or a completely different rep did .
And one last note for now - PLEASE FOR THE LOVE OF CHRIST, STOP SAYING IT'S NOT PERSONAL AFTER SCREAMING, THEN GOING ON TO INSULT A REP WITH DEROGATORY, RACIST REMARKS FOR SOMETHING THEY HAD NOTHING TO DO WITH.
WE BOTH KNOW IT'S A LIE AND YOU'RE AN ENTITLED PIECE OF SH-- WHO GETS OFF ON ABUSE OF POWER JUST LIKE A CERTAIN PRESIDENT I CALL BABY HITLER.
This is a log documenting the insanity of the male and female karens I deal with on the phone regularly -
(SOME QUICK BACKGROUND - WE ARE DEALING WITH A SHORTAGE OF STAFF IN OUR WAREHOUSE DUE TO CO-VID AND RECENTLY HAD SOMEONE SHOW SYMPTONS OF COVID IN WAREHOUSE WHICH CAUSED TO CLOSE THE WAREHOUSE FOR TWO DAYS SO ORDERS HAVE RUN BEHIND FOR SHIPPING)
ONE OLDER CALLER IN ALABAMA AFTER EXPLAINING TO THEM THAT WE CANT GET SOMETHING SHIPPED NEXT DAY AIR BECAUSE IT WAS PAST CUT OFF TIME FOR FED EX -
"I KNOW WHY YOU CANT SHIP IT, IT IS BECAUSE I VOTED FOR TRUMP YOU DAMN SNOWFLAKES ARE SUM EVIL SONS OF B---HES"
ANOTHER ELDERLY CALLER IN UTAH THAT WAS SUPPOSED TO RECEIVE AN ITEM BUT WONT BE DELIVERED TILL TOMORROW -
"I AM GOING OUT OUT OF TOWN TOMORROW ON VACATION. TELL YOUR PEOPLE THEY BETTER HAVE THAT WAREHOUSE FULLY STAFFED TO GET THIS STUPID THING OUT I DONT GIVE A SH-- IF COVID MAKES THEIR HANDS FALL OFF AND THEY HAVE TO BE HOOKED UP TO VENTILATORS WHILE DOING IT. THIS IS NON-NEGOTIABLE"
A CALLER WHO WAS ARGUMENTATIVE EVERY STEP OF THE WAY AS I WAS TRYING TO TROUBLESHOOT AN ISSUE WITH HIS MEDICAL DEVICE -
"I'VE BEEN WORKING AS A ELECTRICAL TECHNICIAN FOR OVER 30 YEARS. STOP TREATING ME LIKE I AM OF THOSE STUPID N WORD. "
That has been what I'm getting recently. Sorry for the caps Been typing this when customers scream at me on the phone or between calls. Feel free to add any stories you have. Will update with more later..
He is torn between the potential of breaking the bedpost with you vs the very real possibility that (in his mind) he may lose his job for doing so.
He is playing it safe as I would too since he doesnt know if you're going to jump out and accuse him of harassment or not
I definitely would be much less obvious with my interest if it were me. He is already being risky when if it was any other woman might complain about him being creepy. Even if he is not intending to be
That's good to hear. I prefer natural hair whether it's a fro or curly. It's a shame some people prefer weaves on women, natural is fine with me. If a girl is hot in general dont care about the hair.
The only thing that can be frustrating (but I completely get the reason of it) is asking if i am just fetishizing them. I've dated all types of women from indian, latina to asian. The only fetish I have is for attractive women in general. Hormones know no boundaries in my case.
But I understand why, it just sucks that they have to ask that.
I am wondering with the prevalance of more Karens, long lost illegitmate children of David Duke and undercover racist democrats (like from the movie GET OUT) if interracial dating in the future is going to be nonexistent when it comes to Caucasians and African-Americans.
Given the prevalence of all those different type of Caucasian racists being around, I completely understand why the African-American community would be closed off to dating anyone caucasian at this point.
If COVID ever gets manageable to where we can actually date in person, I am wondering if I see an attractive black woman on an dating app or in person to approach, if I shouldnt even bother to at this point.
Cant blame anyone at this point for immediately assuming Im a Trumper based on how Caucasians are behaving in this country. By the way, is it too late now to claim I'm a halfbreed of apache mixed with irish?
So I have a old Cancer friend that just came out publically on fb and instagram of being in an open relationship with his girlfriend.
They got some support to be fair, but he also got a lot of judgement and looks. And people talking sh--t about them being open.
These people are treating them like they were monogamous and cheated with the attitude.
With the way people think these days, Im beginning to think cheating is more accepted than people who are non-monogamous.
"I could never do that! Good luck on the break up!" That's the kind of bs I saw on his feed. Believe it or not there are successful non-monogamous relationships What doesnt work for you may work for someone else.
People need to chill. My respect for my cancer pal went up even more for coming out like that. I respect people who know who they are and dont try to pretend to be something they're not and do down-low stuff.
I take notes as well or put my headset down when they are screaming and ranting at me. The volume and their voice is loud enough to wear I can hear them when they take a breath.
I work on getting their issue resolved while they rant. My problem is its 15 mins later and I am done They are still screaming and wont let me tell them it is taken care of That garbage gets on my nerves.
Working in the medical field officially has confirmed for me that I deal better with children then people 50 and up who are patients. The level of arrogance, lack of accountability for mistakes they made, and entitlement is unreal.
I had a guy scream at me about UPS running late in the evening just to pick up an item from him yesterday In my mind I am thinking "WTF is wrong with you? We are in a pandemic. Considering they are risking their lives to do deliveries you should be thankful they are even working." If there was no pandemic or christmas time, then I could see why he would be upset
I am also risking my health going to work as I cant work from home. These patients dont care, they just act like a pandemic is not happening and they are the only person having problems.
No wonder my father used to say if he was getting out of mind enough to be put in a rest home, to just old yeller his a-- with a shotgun. He hated being around people his age as he felt "they are bitter, given up on life and are narrowminded to the point where they are not open to any new ideas"
One last pet peeve I have is people who try to lie to get their way on the phone, and you catch them in it with rock solid proof, they deny it then try to escalate the issue
I had this daughter posing as her dead mother trying to get a medical item replacedfrom us. When mother's acct was marked as deceased. I played along and just had my mgr do a call back Explained the situation to mgr and before the call he was able to pull up a online obituary for her mother that matched exactly
When confronted with this evidence, she denied she was deceased and requested to speak to corporate mgmt. I swear the level of scam people do is unreal
I listen, but its one thing when its a few minutes of complaints and another when they are giving a seminar.
And then when you either are working on fixing the issue or have the issue fixed, they want to go endlessly on about the situation.
Ive never lost control with a patient over the phone and have been called every derogatory term in the book including racist ones. The only I disconnected a call was when a patient that lived in the area threaten to come down and his 38 special to teach me a lesson in patient service. His little tantrum was all over the fact that it was past the cut off time for us to submit a delivery for next day air with. UPS dictates the cut off time, not the company I work for.
I explained this to him and offered their # to voice his concerns But he still assessed it was my fault even though he had the issue all day long and waits to call into early evening to take care of it.
I already did judge before but I am on complete watch now if a girl I am dating is unjustly rude in any small way to anyone that works in a service industry. If you are nasty on the normal to tip to these people that is all I need to know and will kick your a-- out the door promptly. Dont care how hot she is or if I am desperate to get laid, being terrible to service people without justification is a huge no-no to me.
People get too happy with their misery and trying to envelope other people that are trying to help them.
I want to get something off my chest, before I do though I would like to preface it with this. I work part of the time as a medical phone service rep with patients Other part of the time I am reviewing orders for errors online as well as making orders for patients.
I want to say first off, I do get that there are some horrible phone service reps out there. Lousy attitude, or just giving out misinformation. I get it and there are a lot of bad ones out there.
However.... At the same time there are a lot of service reps who are good and want to help. But the problem is we get callers who decide to use us for a therapy session instead of just getting down to business to resolving the issue. With that in mind, here are a few suggestions for your friends and relatives who make a habit of being nasty to reps.
One- When we ask for your date of birth, address, or whatever is used to verify the account, for the love of god, please stop saying "Should you already have that in your system?" There is a reason we verify and that is called identify theft. Imagine your bank not verifying who your information over the phone first and everybody has access to your bank account. Are you still good with having that type of set up then?
Two - Keep your Primal Screen Therapy session to about a minute or two We get you're upset and need to vent. But we also are here to try to resolve the issue. Stop taking it personal if we acknowledge, then apologize and change the subject to actually helping you. Keep in mind we have a handle time to resolve issue and to take as many calls as possible when it's busy We are not here to discuss why your life went wrong.
Three - Be respectful when we ask questions about the issue. We are not saying you didnt do such and such We are not saying you are stupid We are REQUIRED by our company to ask these questions before anything can be replaced And when a rep mentions they are required to ask the questions and you say you refuse to work with him and want it replaced. Then the rep says he cant replace until the questions are asked, and you want to speak to a mgr as well as report the rep, Well I hope you sir/maam end up in jail and be someone's pound puppie in there
Four - Forgive me for the following caps, but this needs to be yelled -STOP TAKING REJECTION OF SOMETHING YOU ASK FOR THAT IS DENIED AS A PERSONAL ATTACK FROM THE REP. I hope I dont have to say this louder. If someone says they cant replace an item or refund you, and explain in DETAIL that was the MANAGER'S call, Breathe, have a Twix, ask for a supervisor and STFU Do not go on calling a rep names, using manipulation tactics such as these winners - "I hope you can sleep well at night" "My life is completely ruined because of you" Dont name call, use racist terms or make threats of physical violence Save it for the supervisor instead, that is what they are there for.
That was all I can think of at the moment But I am sure I will remember more. If anyone else works in the same field and would like to add on, feel free to do so
Sorry for bringing a thread back from the dead, but just want to clear up some things.
I wasnt seeking a relationship with her this is just smashing. 2nd my impression from what mutual friends have said (BTW they dont know she has been flirting with me and that I am thinking of banging her) about the significant other is he already mentally checked out of the relationship and is looking for any excuse to leave at this point.
With 30 somethings I meant it is easier to do casual as 20 somethings are either easier to get clingy based off good sex alone or they flake on meeting in person. Not saying 30 somethings cant get attached but at least they flake way less for date or meetups than 20 somethings from my experience.
I havent made a move yet regarding this But the sense of how easier it would be if she is wanting to take the flirting into the bedroom is tempting.
I may have a option with a single girl right now so pursuing that instead However because she is 20 something I get the feeling we'll set up a meet and she will flake then ghost I dont care if someone starts ghosting me after I ask if they want to meet up.
My pet peeve is when a meet up is set up then gets cancelled by them Then get ghosted. My feeling is if you werent interested in me and were not going to meet up, why bother setting it up in the first place3?
They can just ghost me if I ask to hang out via text and they are not interested and I'll take the hint. This is why I dont like dealing with trying to date 20 somethings. 30 somethings can flake too but again the ratio is much lower
We'll see what happens but for now the thing with the taurus gal is in limbo