Gettin' a Jobby Job Job (Page 2)

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dxpnet
@dxpnet
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just wrapping things up here before i go to sleep (working on building a underground tunnel to canada during the days this month), been working on cool admin stuff that will make the site much easier to be managed.

in february, it's updating the message boards and adding new functionality. so that means i'll finally get to those lists and lists of great ideas that are somewhere on the site.
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phoenix_rising
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Okay, so I went to my new job today just to fill out stuff and get a schedule, and it was pretty cool. I think I'm going to get along fabulously with my co-workers, and definitely my boss. They each at some point came up to me and said, "I'm really glad she [the boss] hired you!" and "welcome to the team, we're really happy you're here" etc. Which I thought was so nice! It's going to be a heck of a job though, which I'll admit I wasn't expecting. A lot more is involved than your typical cashiering/helping on customers. But hopefully I'll learn all that butter soon enough! I'm still nervous though, hoping that will go away with time...
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Star
@Star
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Hey Hey Girl!! Congratulations!! There is a Sally's Beauty Supply in Rochester...I have never gone in...I will have to check them out!

It sounds like your boss is good at matching personalities of her employees. That is an excellent quality for a boss to have! My boss has that same quality (among others, of course) and because we all get along so well, we really have a blast at work, and we can really pull together and help each other out during a crisis...it makes a huge difference in job satisfaction when you love the people you work with! I am sooo happy for you!

P.S. PCP is bad...you silly girl!
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phoenix_rising
@phoenix_rising
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Hi Star!! How are you doing? Yes, I think my boss and your boss have the right idea, definitely. Thanks for your support on everything!

Okay, you *have* to go to sally's sometime, they have EVERYTHING UNDER THE SUN for all your beauty needs! Even stuff for men! Lots of the products can't be found in other stores, you should definitely check it out sometime if you're shopping and you've got the time.

PCP...yeah...bad...lol! ;P
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phoenix_rising
@phoenix_rising
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Yes, true Gwen. I had my first day of training yesterday...it was a lot of reading mostly. I have to read through like a 7-inch thick book by the end of this week...and I have like a workbook thing with assignments and excercises in it. The only thing I'm finding pretty stressful is the whole point-of-sale system, it seems really complicated to me since I've never worked with one. At my last job we had a cash drawer but not this fancy shmancy computer system...lol, when I came home yesterday I had the worst headache from reading for so long. But I think with time it will get easier...I just feel like such a dumbass right now 😢

But I'm still getting along with everyone, so that's coolness.
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phoenix_rising
@phoenix_rising
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Thanks for the encouragement my dear! It was easier yet harder today. It was easier because I'm getting more familiar with the layout of the POS, it was harder because I was given far more complicated and difficult "excercises". But I've still got like three more days of training before I'm "on the floor". I guess because it's a corporation, the actual job I'll be doing involves a lot more than the same job would at a smaller place. But I'm over the shock pretty much, I'm just in a "I have to learn this so just get over it" frame of mind. Plus, even if I make mistakes, I don't think they'd put all this energy into training me so extensively just to turn around and terminate me...lol, right? That's how I have to look at it.

I have this particular co-worker who I like, and who I'm pretty sure likes me, but she has this thing that she does when I'm trying to concentrate...she talks and makes jokes CONSTANTLY. Which is nice sometimes, and I like it just fine, but like, let me freaking concentrate, I can't do the distraction thing very well, especially when I'm dealing with numbers, it took me a half an hour to complete a fake transaction in training mode because she kept talking to me and screwing up my train of thought...maybe I'll get better with time...maybe she'll stop talking (prays phoenix)...lol
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phoenix_rising
@phoenix_rising
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well, for anyone who's curious. Almost everything that could have possibly gone wrong, went wrong today. Of course. I had mostly patient and nice customers, but I had about three who were the cookiemonsteriest, most cookiemonsterful, cookiemonsteryass, horrible, rotten cookiemonsteres you could even fathom. And they were mad about things that weren't my fault. Things that had caused a problem for them earlier before I was even hired there. I had one woman DEMAND that I flip through, by hand, literally about 800 tiny slips of paper in order to find a document that she swore we had, but we in fact DID NOT have, and after being the rudest, most horrible person to me, she calls her friend on her cell phone and she's like, "you remember me filling out (that document) right? You don't? Hmm. Never mind, I'm not buying any of this stuff then if I don't get a discount." OMFG. I wouldn't really have cared too much, I mean I could have dealt with it if she hadn't put me through all that butter to begin with before she FOUND OUT SHE WAS INDEED WRONG before she just willy nilly told me to screw the whole transaction. And then you get the happy joy fun of having to clear or void the sale. A whole new load of crap that takes a millenia. And lots of other customers are waiting.

Within the first hour I was there, I almost cried four times. Luckily I got it together really fast so that my manager couldn't tell at all. I was slow, but extra super nice, like above and beyond, to all the customers so they wouldn't be mad at me for the slowness factor. I was thinking at first, "I hate this job, I'm never going to learn it, I'm going to quit". But then I thought, screw that, if these other girls learned how to do everything then I can too, and I'm not going to back out on something just because I hated it the first day. Maybe if I still hate it after a month, that might be time to consider what I've gotten myself into. There's just so much I don't get, and I just feel like she keeps adding more stuff into my brain, and I can't take one more thing. Besides that, I only retain about 75% of the stuff she explains to me. Partly because I'm on serious mental overload; partly because she is HORRIBLE at explaining things. She talks really really fast and doesn't tell you what you need to know until you've got a line of customers and you're in the middle of making a huge mistake and she's nowhere to be found to help you go through it. That got much better toward the end of the (very long) day though, when I think she figured out that she had a choice--stay in the back and let me founder and have customers wait while I go track you down to ask you a question, or keep a fricking eye on what's going on, seeing as how this IS my first day actually doing real transactions. The thing is, anyone watching us interact would think we're the best of friends, because we truly like each other and our personalities mesh extremely well (thank God for at least *that*). It's just that I need things clearly explained to me when it involves numbers and codes. I'm not intuitive at ALL when it's stuff like that. Later in the day, my favorite coworker (because she always helps me) came in and for some reason, I did a heck of a lot better with her up there at the other register. I think maybe because she's a more relaxed person than my manager, you know, if any problems come up, it doesn't faze her a bit, and she explains things really well. Plus she's a lot closer in age to me, so there's that. Unfortunately, she won't be there *every* time I work...lol.

So, basically, emotionally, this day was a rollercoaster for me, it sucked, then it was okay, then it was kinda good, then it royally sucked, then I was off. lol. Oh and my manager told me a couple times (as well as a couple customers) that I was doing a good job. But, I know they were mainly saying that to lift my spirits. I think the reality is that I *just barely* sqeaked by, an
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phoenix_rising
@phoenix_rising
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plus, what's with all the weirdo customers who want to hog you the entire time they're shopping...seriously, I think they're capable of reading the back of a shampoo bottle with me having to stand three inches away from them...I had like, the strangest customers today...this woman, who was very nice but not very smart, did not understand the concept of all we've got for skin care is in this section only. She was nice and all, but I can't explain it, she didn't seem to know that I did have other customers to wait on, I can't just stand there and chitchat with you for fifteen minutes while you decide what would be the best product for *you*...lol.

Oh, and I know nothing about products, so when people ask me questions, that's really embarassing. You would think we could at least study a book on these things or something. People expect you to know the chemical compounds of things and interactions of chemicals, and oh my god...la dee da, I'm clueless at this point, and I don't see how we're supposed to learn without reading materials!
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phoenix_rising
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OH...and check this out. I didn't find out until today that I have to "count change back" the old-fashioned way, which I've never had to do in my life! I did it right once, and then I couldn't remember how to. I still don't understand. Personally, when I get change back, all I want is for the person to tell me my change and show it to me clearly. Say I buy something that costs $ 14.99, and I give you a $ 20.00 bill for it. All I care about is that you say, "and your change comes to six dollars and one cent", and hand it to me. Jesus christ. So, I thought, screw this crap, I cannot for the life of me understand how to "properly" count change back, I will simply tell you your change and you're smart enough to look at it before you leave the store. I suck at math, I suck at all things number-oriented. I feel really stupid, but you know what? It's not my fault that none of my other jobs required that. That's not something you know instincively, it's something that's taught to you. And I've never been taught. So, until she can learn how to explain things better, it's not going to happen.
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Star
@Star
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Comments: 0 · Posts: 1975 · Topics: 65
Phoenix!
I love you and you will be fine!

Personally, I have something sooo wrong with me! I love math and taught myself to count change back when I was 16 and worked at a hamburger joint...but, you are right...it is very uncommon now! This is the calculator age!

Customers can be very annoying...yeah...luckily your family is similar to mine and this will help you in learning how to deal with the nutters!! Believe me! I know!
I have become very good at schmoozing and being patient and all that jazz you have to do when it comes to dealing with difficult people!

I know you are a fast learner...I have faith in you, girl! This too will pass....
Tomorrow will be better...and if it isn't...send me a nasty e-mail, g/f! lol
luv ya, Chica!
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phoenix_rising
@phoenix_rising
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LOL, thank you Star! Yes, the calculator age it is.

And you know what? When I'm recieving change from a cashier, it confuses me horribly when they're like, "and five and five and nine and twenty two makes nine hundred and fifty seven point sixteen". lol! What the hellola, I think it is so retarded and pointless. I deal in simplicity when it comes to such thorns in my ass as numbers. Just tell me my change, hand it to me, and trust that if you screwed up, you'll know about it from me. I can count my own money thank you. Why can't everyone else?

(when my manager went away, I counted it the way I know how...and NOBODY MINDED AT ALL! Imagine *that*...)

A woman actually *sighed* today when I was ringing her up. I presume it was because I wasn't a treetrunking speed demon about things.

People can be so lame
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Libragirl
@Libragirl
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The etiology of the 'customer'! Look, in my experience, you will have a few that have had bad parenting but you may even get some fans. There are people out there who stalk cashiers you know!

Look, i think you are too good for this job anyhow, but im beginning to know you and i can see that you will give it a 100% before you quit. I can tell you, from personal experience, it becomes second nature after a while, just give it a week or two...

Regarding the problems with people asking you for details and people talking to you for 15 mins when you've got others waiting, ask your manager what to do in this situation. Just say, "look, im interested in serving as many people as possible/providing the best service possible, what do i do when in this situation when i have other people waiting", sort of thing. The way that i handle people when they are outstaying their welcome is to terminate the conversation with something like, "have a nice day, see you next time", and turn away. "Terminate", almost sounds Dr. Who like.

Anyhow, i was wondering how you were going. I can't believe that woman sighed. If you look 'cool' about it, then they won't treat you like butter.

Let us know how you get on and vent as much as you like.

Hey, and don't worry about the 'stalker' thing, i was only joking!