Contact us… rant

Have you noticed that websites and companies make it extremely difficult to contact them. Easy enough for them to contact you and get you signed up or hit you up for money but as soon as there’s an issue that you want resolved, you can’t find a simple number or email address to contact them. Like wtf?? And if you manage to finally find a way of contacting them, you get someone in some foreign country that is almost robotic when talking to them. I deal with Airbnb and other holiday letting platforms and on both sides of the coin it’s difficult to contact them for any reason??

I also work part time for a large retailer and even on their site which is purely selling goods to customers, you can’t get a phone number. It’ll go round and round to live bots or leaving your details and they’ll message you back. When did this start happening and why do companies now do this— By the time you finally find a way to talk to a real person and figure out what they are saying or get them understanding what you are trying to say, your patience is at an all time low and you lose your cool!!!

Started During covid

Posted by Truemara

Started During covid

Really? It’s just getting worse trying to contact a human. By the time you actually get hold of some poor buggar on the other end you’ve lost your cool with frustration and they wear it!!

Posted by alexscaries

It's been happening for 20 years at least. A large business can save millions by having automated messages or outsourcing to Sanjay sorry I meant James in Mumbai.

So frustrating, you try finding a phone number to contact your bank or electric company. You can easily buy anything online but if you want to ring someone to talk about the product before making a choice… good luck! Gone is real customer service, talk to a a bot, in fact listen to an automatic answering machine and get passed to 4 different extensions before you get to the right place or sit on the phone for half an hour to an hour only to get to someone that barely understands you and then drops the bloody call!!

You basically need a bottle wine or a joint to be relaxed enough to make the call 🙄😆

Yeah customer support has genereally been a problem for several years now. Not sure what we as consumers can do about it becaue most of the business dont see this as something to fix, rater they see it as rewarding and profitable to not be easy to provide customer help.

I can relate.

Either things are automated and there is no human presence

Gotta google and search for a companies phone number because it’s not on their website

Or you gotta email and wait for a response

Customer service can be lacking at times.

I’ve begun doing more homework about the companies I buy from, oftentimes opting for small business USA made goods because customer service is generally less frustrating and shipping is quicker since I’m in the US. But I’ve still come across more than a few companies who have made reaching a person impossible!! I’ve had to go to social media before to get through to one company—which luckily worked! But it still drives me up the wall and I make sure never to purchase from them again, nor recommend them to anyone I care about. I’ve gone as far as calling them out on social media!! They need to take some responsibility! Those companies bank on the fact that you can’t call anyone for help, and that’s so scummy…..

Posted by AbbyNormal

I’ve begun doing more homework about the companies I buy from, oftentimes opting for small business USA made goods because customer service is generally less frustrating and shipping is quicker since I’m in the US. But I’ve still come across more than a few companies who have made reaching a person impossible!! I’ve had to go to social media before to get through to one company—which luckily worked! But it still drives me up the wall and I make sure never to purchase from them again, nor recommend them to anyone I care about. I’ve gone as far as calling them out on social media!! They need to take some responsibility! Those companies bank on the fact that you can’t call anyone for help, and that’s so scummy…..

Totally!!! I’ve done this with Brian Chesky on Twitter, didn’t do a thing because of course they don’t even manage their own social media platforms. However, the amount of money they stole off people through covid that had booked through them and had to cancel is criminal!!! My particular issue was they refuse to give our $ $ $ $ back but put it into credit which we had 1 year to rebook something. There were 4 of us and at that uncertain time, we needed our money back, not credit. On the other hand I am a host, so my policy for all my properties are 💯 money back if canceling due to border closures preventing travel. My guest, still have to fight for Airbnb’s fees which are deducted regardless. I’ve worked out on these platforms how to contact them. With booking.com I have continually bombarded them with emails that they have to respond to and demanded they get someone from Australia ring me back. However, I’ve spent numerous hours trying to talk situations through to a result which hasn’t always gone my way. But I’m stuck needing them because this is the way they operate now 😖