Diary of a waitress/bartender... (Page 2)

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rockyroadicecream
@rockyroadicecream
13 Years10,000+ Posts

Comments: 1243 · Posts: 16617 · Topics: 170
Posted by ombrerose
Rocky, you have 3 degrees? what are they in.


Eh two are associates, but one's in math/science, and the other is fine arts/humanities. I got a Bachelors in Exercise Science. I would like to go get my Masters for PA, but shit just keeps happening. :/

Posted by LibraSid

Maybe rules are different where you are. That was from personal experience. I actually quit that bar because after I paid for the walkout, the customer was back in two weeks later and my boss wouldn't let me confront them and get my money back. So I walked out.



It's still very illegal. Some places pull that shit because they're dicks and know that a lot of people think that's okay to do. It really isn't. They can write you up/fire you, but they cannot make you pay for a walk out with your own money. It's like if you worked retail and a customer broke a display of vases and made you pay for it since it happened on your shift.

Posted by firebunny
If there is a service charge, should I give a tip?



You don't have to. Some people like to give extra on top of the service charge because their server rocked. However, service charges no longer apply since the new tax law went into effect. A majority of restaurants got rid of auto grat, so you won't be seeing it anymore with large parties. Also note, please know this so you don't assume there is one when you're with a large party. Servers have gotten a big fat 0 on a party of 15 and the bill was like 200 bucks. They spent almost all their shift on that party and ended up making nothing because they assumed grat was included.
Posted by aquasnoz
I love you rocky hahaha.

I hate 1. I like to take stabs at the customers for fun and tell them to clear the shit off the table in 5 seconds or they won't get their drinks and food muaha!
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Right? It's like omg where do you expect me to put all this, fucktard? Lack of common sense makes my brain hurt. Quit being a self absorbed douche and pay attention. :/
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rockyroadicecream
@rockyroadicecream
13 Years10,000+ Posts

Comments: 1243 · Posts: 16617 · Topics: 170
Also, on the service charge, it depends if its gratuity meant for the server or "service charge" being fees for the reservation of a room, linens, balloons, etc. If it's a service charge for misc. things like that, then that does NOT go to the server and yes, you should tip.

But if it's "gratuity" it's meant for the server. But like I said, a majority of restaurants did away with auto grat on large parties. The IRS started riding them about it and how they claimed taxes and the new tax law required a different way of claiming taxes, which was more for the restaurant. So they fucked us over on large parties and now we chance it spending a majority of our shift on these tables.

Oh, your bill is 300? Here's 5 bucks.

...that's great. I just spent 3 hours working for 5 dollars. I could have been taking 5-10 tables in that time and made way more.

However, a lot of places did make note on the receipt that gratuity is not included and gave examples of suggested percentages to tip.
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aquasnoz
@aquasnoz
14 Years10,000+ Posts

Comments: 362 · Posts: 10167 · Topics: 100
Posted by munchkin
Do people seriously do #8? (Shaking glasses for refills, snapping fingers etc)

I would probably slap the shit out of anybody who did that. Which is why I have always avoided server jobs. I would go to jail.



Shaking the glass is acceptable to me, just a gesture would be fine. I've literally had someone banging on the bar or their table demanding drinks. That's my Q to tell them to kindly get the fuck out of my bar.
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munchkin
@munchkin
12 Years1,000+ Posts

Comments: 3 · Posts: 1399 · Topics: 28
Posted by aquasnoz
Posted by munchkin
Do people seriously do #8? (Shaking glasses for refills, snapping fingers etc)

I would probably slap the shit out of anybody who did that. Which is why I have always avoided server jobs. I would go to jail.



Shaking the glass is acceptable to me, just a gesture would be fine. I've literally had someone banging on the bar or their table demanding drinks. That's my Q to tell them to kindly get the fuck out of my bar.
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Holding the glass out shaking all the leftover ice so it rattles noisily until the server comes is just obnoxious. Though the finger snapping is worse imo...it's insulting.

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munchkin
@munchkin
12 Years1,000+ Posts

Comments: 3 · Posts: 1399 · Topics: 28
Posted by aquasnoz
Definitely takes a certain breed to stay in hospitality business :p

I do enjoy it minus the bitching, for every one I can bitch about there's few more that are making my day amazing.




Well it's good that they let you stand up to the asshat customers. The US tends to have the "customer is always right" mentality, especially chain restaurants.

But yea, sounds like it takes the patience of a saint! Which i most def don't have 😛
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rockyroadicecream
@rockyroadicecream
13 Years10,000+ Posts

Comments: 1243 · Posts: 16617 · Topics: 170
Servers like that make me lol. They suck at their job, half ass everything, and expect amazing tips.

A good portion of the time, most servers are good at what they do, or at least try to since our income is based on how well we take care of our tables.

Anytime you hear servers bitching about shitty tips, it's because we know we should be getting more because we're good at what we do. There are some out there who are just morons who suck and still expect great tips, but sadly, crappy tips come from crappy customers a lot of the time.


And by all means, if your server truly sucks and is half assing their job, give them a crappy tip. The rest of us have to deal with the customers who had lackluster service and now treat us all like we're that one shitty server. I've had friends come to me and say they felt guilty for leaving a crappy tip because their drinks didn't get refilled quickly enough and it was DEAD. Pfft, don't feel guilty. There is no reason a table should go neglected when it's dead. They should be on top of EVERYTHING.
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truecap
@truecap
14 Years10,000+ Posts

Comments: 8 · Posts: 20090 · Topics: 684
Yes, most servers are excellent!! I'm a good tipper. I tip over the recommended amount.

If the server is busy and I can see they are working their a $ $ es off, I am very understanding and patient and will still tip well, even if things are slow - it's not the server's fault obviously.

However. If my tea glass sits empty for 20 minutes or if my order is not correct (and I'm not a demanding everything-on-the-side, cut-this-or-that kind of orderer), and you are not swamped, then your tip reduces by $ 1 for every 20 minutes I have to wait for a refill.
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truecap
@truecap
14 Years10,000+ Posts

Comments: 8 · Posts: 20090 · Topics: 684
And as a customer I see this all the time and it bugs the tar out of me.

The server comes by asks if anyone wants refills. Some get them. There is always this one idiot who decides no, then ten minutes later, he is out of drink. Dude! You had 1/3 of a glass when the waiter came by, why didn't you speak up!!! These guys are busting their butts, why can't you make it easy on them!
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rockyroadicecream
@rockyroadicecream
13 Years10,000+ Posts

Comments: 1243 · Posts: 16617 · Topics: 170
Ugh, I've had those, too.

The glass is half full. I ask if they'd like me to top it off. Oh, no, they're fine.

...5 mins later. "CAN I GET A REFILL??"

The other night, I dropped some food off at a table. They wanted extra dip. So I bring that to be met with "oh can we get two more??"

...

Nevermind I wasn't their server, just the food runner.


That's another peeve to add to my list- Don't stop every random employee and ask for the same thing. You will get multiple of whatever you asked for. I'm not your server and I'm busy. Expecting me to drop everything for you is a dick move.

...so's asking 3 different people for your heart clogging quantities of ranch. Ask ONE person. Chances are they ARE getting it for you. Simmer down. Hell, just saying "hey, I asked another server/my server for an extra side of _____." would be considerate enough.
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Springs1
@Springs1
11 Years

Comments: 0 · Posts: 70 · Topics: 0
Posted by Arielle83

you do realize you've contradicted your argument, don't you? If my employer is paying me to clean and restock, cleaning is a priority esp in the eyes of the employer who is paying me for that. In a place with a high turnover a clean table is important to get more customers in as well as the aesthetics of the place. Not every joint employees bussers. Usually the wait staff have 2 do most of all steps in hospitality service.




I haven't contradicted ANYTHING. The server wants ANOTHER PERSON(the CUSTOMER) to *******VOLUNTARILY*********** pay a tip for **********SERVICE*************, NOT for what your employer wants you to clean, therefore, if you want MORE MONEY, the cleaning an EMPTY table should take the LOWEST END OF PRIORITY THERE IS. Why would anyone rather wait for their refills, their check, their food, etc. so you can clean? NOBODY DOES and you know it.

I haven't contradicted ANYTHING and you know it.

Your employer is paying you to clean, doesn't mean it has to be at the CUSTOMER'S TIME EXPENSE and you know it.
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Springs1
@Springs1
11 Years

Comments: 0 · Posts: 70 · Topics: 0
Posted by rockyroadicecream
The other night, I dropped some food off at a table. They wanted extra dip. So I bring that to be met with "oh can we get two more??"



If you would have *ASKED* HOW MUCH the wanted, you would have known. Also, it's called TEAM WORK.


"That's another peeve to add to my list- Don't stop every random employee and ask for the same thing. You will get multiple of whatever you asked for. I'm not your server and I'm busy. Expecting me to drop everything for you is a dick move."

Sometimes you do have to. Once I had to ask 4 TIMES to get a side of bbq sauce and a side of ranch, ended up being from a manager the 4th time around. I waited 4 minutes to get them when I ordered it WITH my meal. What happened was I ordered it when I ordered my food, another server delivers the food I tell this person, then time passes my server sees me not eating when she is pouring water for another table so I tell her that I had told the person that ran the food which she didn't investigate it, so finally I had to ask a manager. Seriously, sometimes you have to ask multiple people.

Once at Red Lobster, another server ran the food, 3 tartar sauces were missing I ordered, so I tell the waiter that brought it to us(not our server). Instead of him going to fix the mistake, no, he goes to fully greet the next table while I have to wait to eat my HOT FOOD. Then my server comes by I tell her about it. She goes to get some, while the waiter brings some. Then, my waitress brings the same amount out I have. If my server would have just brought those out ahead of time, none of this would have happened to have earned her OWN tip. Also, the other waiter should have read the ticket. So I tell the manager that he should have read the ticket, the idiot manager says they don't have paper tickets, I am like how is anyone supposed to know I ordered the tartar sauces? So anyway, it's a messed up system that the other waiter didn't have a way to verify my order even if he would have. So yeah, sometimes you have to ask multiple people, because I felt ignored when he just went to another table to greet them. I mean, what if that were YOUR FOOD, how would you feel not eating it watching the server ignore your request? It's not like I waited to ask for it when my food came out, I actually ordered it when I placed my order for my food. My server should have EARNED HER OWN
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Springs1
@Springs1
11 Years

Comments: 0 · Posts: 70 · Topics: 0
Posted by peachey
Posted by Springs1

It doesn't matter I made the mess during the time, because you aren't cleaning it DURING my service, you are cleaning it **AFTER*** our service has ended.


Well, the only reason why they wait until after you leave to clean your table is because they are being courteous to you. They don't want to disrupt your experience. How would you like it if your server makes constant visits to your table with a broom and washcloth as you are enjoying your meal, and starts sweeping and wiping away? Will it make sense to tip them more then, since they are cleaning the (hypothetical) mess you're making during your service? I mean, I'm sure most servers would prefer doing that, as it would save them a lot of time later. But I'm pretty certain most customers would not appreciate that.

So the way I see it -- if your server would rather wait as a courtesy to you, then it makes sense that you extend the same courtesy to them and tip a little more for the extra work you know they will have to put in to clean your jumble after you leave.

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I disagree completely. The service is over with so should the TIPPING PORTION BE. It's only *FAIR* to do things the way I am saying and you know it. I don't give a FLYING you know what, what happens AFTER I have left a restaurant. I don't care if they clean it or not. NO MY PROBLEM OR ISSUE!
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munchkin
@munchkin
12 Years1,000+ Posts

Comments: 3 · Posts: 1399 · Topics: 28
Posted by Springs1
Posted by peachey
Posted by Springs1

It doesn't matter I made the mess during the time, because you aren't cleaning it DURING my service, you are cleaning it **AFTER*** our service has ended.


Well, the only reason why they wait until after you leave to clean your table is because they are being courteous to you. They don't want to disrupt your experience. How would you like it if your server makes constant visits to your table with a broom and washcloth as you are enjoying your meal, and starts sweeping and wiping away? Will it make sense to tip them more then, since they are cleaning the (hypothetical) mess you're making during your service? I mean, I'm sure most servers would prefer doing that, as it would save them a lot of time later. But I'm pretty certain most customers would not appreciate that.

So the way I see it -- if your server would rather wait as a courtesy to you, then it makes sense that you extend the same courtesy to them and tip a little more for the extra work you know they will have to put in to clean your jumble after you leave.




I disagree completely. The service is over with so should the TIPPING PORTION BE. It's only *FAIR* to do things the way I am saying and you know it. I don't give a FLYING you know what, what happens AFTER I have left a restaurant. I don't care if they clean it or not. NO MY PROBLEM OR ISSUE!
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😐

You may want to check your food before eating it... just sayin...
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rockyroadicecream
@rockyroadicecream
13 Years10,000+ Posts

Comments: 1243 · Posts: 16617 · Topics: 170
Posted by Springs1
Posted by rockyroadicecream
The other night, I dropped some food off at a table. They wanted extra dip. So I bring that to be met with "oh can we get two more??"



If you would have *ASKED* HOW MUCH the wanted, you would have known. Also, it's called TEAM WORK. \
click to expand




I stopped reading here.

You have no idea what you're talking about.

There's a such thing as portion control, which helps calculate food costs in restaurants. We don't ask customers what they want because it opens a whole can of worms.

But I'm not going to waste my time on a dipshit like you. Shoo.
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Springs1
@Springs1
11 Years

Comments: 0 · Posts: 70 · Topics: 0
Posted by rockyroadicecream
Posted by Springs1
Posted by rockyroadicecream
The other night, I dropped some food off at a table. They wanted extra dip. So I bring that to be met with "oh can we get two more??"



If you would have *ASKED* HOW MUCH the wanted, you would have known. Also, it's called TEAM WORK. \



I stopped reading here.

You have no idea what you're talking about.

There's a such thing as portion control, which helps calculate food costs in restaurants. We don't ask customers what they want because it opens a whole can of worms.

But I'm not going to waste my time on a dipshit like you. Shoo.
click to expand





Then WHY do servers at OUTBACK have asked us if we wanted 2 breads for just the 2 of us as well as OFFERED us BREAD TO-GO, huh?

Who cares about portion control, because the *CUSTOMER* is the person that is *****PAYING FOR THEIR SERVICE, NOT THE RESTAURANT****. If the restaurant wants to give away something, that's their own fault, not ANYONE ELSE'S.

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Springs1
@Springs1
11 Years

Comments: 0 · Posts: 70 · Topics: 0
Posted by rockyroadicecream
Posted by Springs1
Posted by Arielle83
cleaning up crayons should not have to be a priority.



Cleaning shouldn't be a priority period unless it is either a health hazard(such as vomit) or a slip hazard. Cleaning tables that have no one at them should be VERY LAST thought of when serving customers.



You clearly have no idea how restaurants work, so you should kindly shut the fuck up before you embarrass yourself further.
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You have no idea how *****TIPPING WORKS********, so you need to shut the hell up. Why should I tip you well when you are putting cleaning ahead of my needs, huh? My needs come first, NOT some dirty dish that has no money to give you, no feelings to speak of, or anything for that matter. If there is no wait for a table, that's TRULY INCONSIDERATE to worry about dirty dishes ahead of a customer.

It's not how "restaurants" work, it's how the *SERVER* ***CHOOSES*** to put priority towards the person ***********PAYING THAT TIP THEY WANT********.

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Springs1
@Springs1
11 Years

Comments: 0 · Posts: 70 · Topics: 0
blockquote>Posted by rockyroadicecream
13. Five dollars on a 30ish tab is not cool when your server kicks ass. It amazes me how often I see this daily. 32, 36, 37, etc, ALL 5 dollars. Wtf is it with people and 5 dollars??




While I agree with you if the server was awesome, you do sound like you aren't "APPRECIATIVE" of that $ 5 like you'd rather nothing at all. I hate your type. I used to work at a donut shop/diner back between 1998-2002 off and on a little over 2yrs worth altogether. I did make at least min. wage(I actually got a few raises(like the first one was 35 cents, the 2nd/3rd ones were 25 cents, made it up to $ 6/hr from % 5.15/hr min. wage was back then). So I'd be happy if people left me a dime even or even a nickle or a quarter even or even a penny. Why? It's more money than what I had and that's how I looked at it. While I couldn't buy anything with just that dime or penny or quarter by itself, it adds up over time if every customer gave that it would add up to a lot of money. Especially the drive-thru customers I would have had made a good bit of money instead of an average of $ 20/ shift(I had to split tips with the co-worker or co-workers I worked with). On weekends I'd be lucky if I came home with $ 10 in tips.

My point is, instead of being UNGRATEFUL you got $ 5, be **GRATEFUL** you got SOMETHING that it's more money than you had before. If every customer gave $ 5 instead of nothing at all, yes it would add up to a lot of money.

You aren't appreciative of what you do get. THAT is what irritates me about this. While I do agree that if you were awesome, a $ 30 check at 20% would be $ 6. The customer should tip at least that if you were awesome, but if they only left you $ 5, that's ok, it's better than nothing or $ 4 or $ 3 or $ 2 or $ 1. $ 32 check is $ 6.40 at 20% . Just to say you are acting like they gave you $ 1- $ 2 or something, seriously, that's the way you act. You truly can't expect everyone to tip 20% even if you were awesome.

Also, who says you were awesome? Maybe you didn't realize something you did such as taking a long time to get the check or a refill or a food runner was rude in the service. You don't know why unless they either tell you or if they have a survey that they take that they take the time to list what you did wrong. If they told you that you were the best and then tipped you $ 5, I can see your point, but only to an extent.
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rockyroadicecream
@rockyroadicecream
13 Years10,000+ Posts

Comments: 1243 · Posts: 16617 · Topics: 170
I didn't say it was bad, but it's done so much because people are either lazy or stupid with math and that's what's annoying.

A 20% tip off of 30 is 6.

A 20% tip off of 32 should still be 6 because of rounding.

A 20% tip off of 35+ should be 7.

So no, 5 dollars on a 32 dollar tab is just straight up annoying when you know you gave 20% service. What you stated is barely 16% which is meh. And I'M being generous, as there are servers out there who get pissed with anything below 18% -20% .

And let me clear something up- 10 percent is not acceptable anywhere unless you felt your server sucked and you wanted to leave SOMETHING regardless. Otherwise, you've basically told your server that you're either cheap, or you thought they sucked when you may have thought they were awesome.

15% is seriously low end, but not awful, and if a server is good, they're hoping for 20% +, though 18% is fine as well.

Whoever keeps insisting 10% is a norm needs to be kicked. It's not 1985 anymore. Drives us all nuts when people continue to do this.

And if you don't like it, don't go out to eat. It's that simple. There are days even I don't feel like worrying about the added expense of tipping and just won't bother with places that would include tipping. And really, if you're that hard pressed to tip appropriately, chances are you shouldn't be going out to eat to begin with. The cost of meals at some places are ridiculous.

And then there will be whiners who complain about obligation and shit. Of course it's solely up to you, but I point this out because it seems as if nobody has a fucking clue what any of the etiquette is anymore, thanks to asshats like Oprah.

So many people come in, trashy, tacky as fuck, treat us like shit, and leave 10% . Multiply that by 3-4 tables, several days of the week. It gets irritating because people generally have no manners anymore. Being trashy is le cool, you know.
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krysrenee7
@krysrenee7
18 Years5,000+ Posts

Comments: 0 · Posts: 8735 · Topics: 521
First of all, if you're gonna abide by the 18% or 20% rule, actually do so! Don't preach about it but suddenly forget how to do math when you're at a restaurant & see the bill.

Secondly, when you work for a company, you abide by their rules. If you don't, your job is in jeopardy. If I'm told I have to ring in every single ranch dressing a person wants, I will do so. If I'm told it's my job to charge an extra 25 cents on each additional item asked for, then I will do so. Not b/c I want to or b/c I'm trying to punish you, but b/c I value my job more than your opinion of the restaurant's rules (the restaurant YOU chose to come back to over and over again).

I find it ironic that customers want you to follow company rules when it comes to sanitation, but yet suddenly attack you for following ALL THE REST of the rules when it's inconvenient for them.

Thirdly, I get that some servers get crappy tips b/c they give crappy service, but anyone who's ever been a bartender or server can attest to being stiffed completely or making a crappy tip even though they gave excellent customer service. And if they haven't had that experience themselves, they at least know someone who did.

Some people are stuck in their ways. They'll give a crappy server $ 5 on a $ 50 check, and then go give another server who's actually awesome $ 5 on a $ 50 check. Happens all the time. It's fairly common for people to base how much they'll tip you on their bill moreso than the level of customer service they received

The elderly are perfect examples of this. They'll give you a $ 2 tip regardless of how much the bill was. And their excuse is that they're on a 'fixed income.' Well hell, so is the server when they have to give excellent customer service to the people who won't tip them for it!

And please stop with all the bashing of servers. It's a real job. Just like any other job. Serving has gotten many people through school. It's paid many mortgages. It's lead to many job opportunities up the corporate ladder. So don't look down on them. Don't try ruining the confidence of those who work in certain jobs, but then enter their business expecting for them to kiss your azz or forget that you clearly look down on them.

If serving jobs are so bottom of the totem pole, then why expect 1,000% effort from them?! Remember, they're at the bottom of the totem pole right?! YOU GET WHAT YOU PAY FOR!
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munchkin
@munchkin
12 Years1,000+ Posts

Comments: 3 · Posts: 1399 · Topics: 28
15% is considered the default standard. 10% if not satisfied with the service, 20% if ecstatically in LOVE with the service.

So I aim for 15% , but honestly sometimes I end up giving slightly more or less, if tip comes to $ 6.11 and I only have a $ 5 bill readily available for tip. I usually have twenty or two on hand, but honestly it doesn't make sense to spend 20 minutes searching for them in my purse and another 5-10 minutes waiting for the server to break the 20 into precise change, having me occupy that table that could be given to others waiting, for just an extra $ 1.11. And honestly I usually have places to be, so cannot linger around for longer than absolutely necessary.

Especially given that next time, the tip may be $ 7 and I have only a $ 10 bill handy. Same thing applies, in the server's favor.