Is this acceptable Customerservice in your country?

Hi,

I live in germany which is known for horrible customerservice. I lose stuff a lot, like my debitcard. I just went to the bank, to get a new one. There was an old woman who got

snarky. She said, I dont know if you can keep your affairs in order, but a new card costs 8 Euro. My reply: "thank you for the flowers". Her: Well, if you have the money keep loosing your debitcard. This is how customerservice people talk in germany. I ve seen it happen in banks, in gov. buildings. I`d like to know what people outside of germany think of that. Is that incompetent? Would she get fired in another country? You dont imply that a customer doesnt keep his shit togehter. I do, I am just the adhd, absend professor type.

Wow! That would not fly here in the US. I’m assuming this is how she is with everyone. She would get complaints and wouldn’t last long. Customer service people are the faces of their organization and will lose business by being rude. The overlords don’t like that.

Posted by geminiflyby

Wow! That would not fly here in the US. I’m assuming this is how she is with everyone. She would get complaints and wouldn’t last long. Customer service people are the faces of their organization and will lose business by being rude. The overlords don’t like that.

I am starting to believe its okay to talk like that. Can you please spell it out for me why its unacceptable even though i have lost lots of cards in the past?

Because if a someone will replace the card with no attitude and another place does but gives you attitude, then which place will you do business?

Now if ALL of them treat you like that, then you’re fucked. It’s only competition that determines how you get treated.

Now stop losing your damn card! 🤣

Posted by ImperfectStorm

Posted by Parkourler

Posted by geminiflyby

Wow! That would not fly here in the US. I’m assuming this is how she is with everyone. She would get complaints and wouldn’t last long. Customer service people are the faces of their organization and will lose business by being rude. The overlords don’t like that.

I am starting to believe its okay to talk like that. Can you please spell it out for me why its unacceptable even though i have lost lots of cards in the past?

It is not her position to be judge and jury.. she needs to know her role is in customer service. I would have let that bitch have it 😒 meaning I would have given her an ear full lol 🗣🗣🗣

You wouldve said ho? One of those rare moments when I dont want to be a taurus, I am too lazy and placid to even raise my voice. In that situation it was called for though. This really is acceptable behavior in germany, we are rude. Of course foreigners think we are judgemental and dismissive. So please keep telling why this is wrong. Because to me it normal, because people behave lika that everywhere. Sometimes I want to move out of germany.

I would have been like “I didn’t call you to be chastised. Can you get me the new card or not, hoe?” 😑😑😂😂

click to expand

Here it’s the customer who is a rude ass and abusive to customer service. That’s why we’ve coined the term Karen and Ken or Steve or Greg or whatever we are calling the male version.

That interaction would’ve gone down with you calling and accusing the bank of fucking up and causing you to loose the card. Then you’d call her some expletives and scream at her when she tells you the replacement fee.

Actually that’s shocking to me that your bank charges a fee to replace a lost card. Wack af.

Let’s speak to the manager 😉

Posted by LadyNeptune That’s why we’ve coined the term Karen and Ken or Steve or Greg or whatever we are calling the male version.

Kevin

Posted by Parkourler

Hi,

I live in germany which is known for horrible customerservice. I lose stuff a lot, like my debitcard. I just went to the bank, to get a new one. There was an old woman who got

snarky. She said, I dont know if you can keep your affairs in order, but a new card costs 8 Euro. My reply: "thank you for the flowers". Her: Well, if you have the money keep loosing your debitcard. This is how customerservice people talk in germany. I ve seen it happen in banks, in gov. buildings. I`d like to know what people outside of germany think of that. Is that incompetent? Would she get fired in another country? You dont imply that a customer doesnt keep his shit togehter. I do, I am just the adhd, absend professor type.

Yeah that’s definitely not considering good customer service lol we tell people like that to get a job in another area bc they obviously don’t know how to function in their job description.

No one is ever horrible to me in person ☺️

Posted by ImperfectStorm

Posted by Jumpin_Jupiter

Posted by LadyNeptune That’s why we’ve coined the term Karen and Ken or Steve or Greg or whatever we are calling the male version.

Kevin

Chad.

In my mind, Chad is the equivalent to a Karen 🤣🤣🤣🤣

click to expand

Hahahaha yeah true. Kevin really is termed as a handsome stud sometimes with a Karen temper.

Posted by Imyourbae

It is definitely not acceptable but I've met and worked with so many of them.

They came of rude to not just external even internal customers. I've been in hospitality for a very long time before I switch to recruitment and I tell you, I always fought with those rude individual, behind the scene because I just couldn't stand them doing that especially to old people.

I can't even stand people who refused to clap their hands after watching a musical show etc etc. I think showing appreciation is something that we all should have as a normal human being.

However, I've also met those great people with amazing peopling skills. My husband is one of those. Along with his Pisces bf, they are so good with handling even the most difficult customers!

I certainly can't deal with rude people and they shouldn't even be in hospitality or front service!

Is he like this guy? Pisces can be so above rude people and maintain sweet:

Can I have some emotional support? I am shy but I want to go there and confront her.

Posted by Parkourler

Posted by geminiflyby

Wow! That would not fly here in the US. I’m assuming this is how she is with everyone. She would get complaints and wouldn’t last long. Customer service people are the faces of their organization and will lose business by being rude. The overlords don’t like that.

I am starting to believe its okay to talk like that. Can you please spell it out for me why its unacceptable even though i have lost lots of cards in the past?

click to expand

You get them where it hurts them

Yelp helps haha

Great customer service here...

Irish people are very helpful

and friendly and go above and beyond to help...

Posted by Parkourler

Can I have some emotional support? I am shy but I want to go there and confront her.

What would you like to accomplish? I don’t think you can go against your own natural self. If you are not a rude person naturally, then don’t be rude. If you just want to stand up for yourself, then go ahead and say something to her. Tell her what you are telling us: that her behavior is rude, she has 0 customer service and bad attitude. But the thing is, that sort of behavior may be considered part of a cultural norm.

Let me give you an example. I was at a store today and cashier talked on the phone while the other one drank coffee. Granted, it’s a small private owner grocery store. I had to bag my own groceries, and I couldn’t find the brand of something I was looking for. They both nonchalantly waved at me “look over there” when I asked. No hello and no goodbye. They are also very young, compared to me. I was a bit upset inside 😑 but meh 🫤

But I still said “thanks” and “have a nice day” as I was leaving. It’s just a part of me. Maybe they don’t know any better but most likely it’s just a part of cultural norms and shouldn’t be taken personally.